VPNReactor Support

Contact Us

If you can’t find a solution to your problems in our knowledgebase, you can submit a ticket:

The Best Way to Contact Us     Submit Support Ticket


PRIORITY PRO ACCOUNT SUPPORT:   pro@vpnreactor.com

FREE USER ACCOUNT SUPPORT:   support@vpnreactor.com

BILLING SUPPORT:   billing@vpnreactor.com


SALES:    sales@vpnreactor.com

ABUSE:   abuse@vpnreactor.com


Frequently Asked Questions

1. What is VPNReactor?

VPN stands for “Virtual Private Network”. A VPN connection creates an encrypted tunnel between your device and our VPN servers. When a VPNReactor connection is made, all of your Internet traffic is forwarded from your device to the VPNReactor servers using 128-bit, 160-bit or 256-bit SSL encryption. As a result, your Internet traffic is secure. This protects your online data from hackers. It also prevents network providers between you and the VPNReactor server from blocking content based on type or geographic location.

2. Can I use VPNReactor with my own VPN client software?

VPNReactor supports configuration with many popular VPN clients, operating systems, and even routers. Setup instructions for the most popular packages can be found on the main VPNReactor Support page.

3. Which protocols does VPNReactor support?

  • OpenVPN
  • PPTP
  • L2TP/IPSec
  • SSTP
  • IKEv2
  • StealthVPN over HTTPS
  • StealthVPN over Email
  • StealthVPNv2
  • SSH

4.Can I connect to VPNReactor from multiple devices?

  • VPNReactor permits one device connection at a time.
  • VPNReactor Pro permits one simultaneous desktop and mobile connection.

5.How can I get a new IP address from VPNReactor?

VPNReactor server are designed to assign a random IP address from the available set each time a client connects. If you want a new IP address from VPNReactor , simply re-connect to VPNReactor and your computer or mobile device will be assigned a new address.

6. Does VPNReactor store logs of my VPN activity

At VPNReactor we take your privacy seriously and temporarily maintain the minimum amount of information necessary for billing and troubleshooting purposes. For full detail see the VPNReactor Privacy Policy.VPNReactor apps also provide a connection log. The information captured in the connection log is stored on the VPN client only for diagnostic and troubleshooting purposes and is never sent to VPNReactor unless a customer chooses to send the log to VPNReactor customer support.

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